These Terms of Service ("Terms") are an agreement between DispatchO, based in Bengaluru, Karnataka, India ("DispatchO", "we", "us"), and the business that signs up for DispatchO ("Customer", "you"). By creating an account, starting a pilot or using the service, you accept these Terms on behalf of your business. If you do not agree, do not use DispatchO.
DispatchO is a business-to-business service. It is not meant for personal or household use.
1. The service
DispatchO lets your team scan an order, record a video while it is packed, store the video in tamper-evident storage, review it, and share it with your own customers or clients. It includes the web app at dispatcho.in/app, the customer viewer pages, the API and webhooks, and any related support (together, the "Service").
We may improve or change the Service over time. If we remove a feature you rely on, we will tell you in advance where we reasonably can.
2. Accounts and your team
- You must give accurate details when you sign up and keep them up to date.
- You decide who in your business gets access and which role they have. You are responsible for everything done through your team's accounts.
- Keep passwords and API keys secret. Tell us straight away at contact@dispatcho.in if you think an account or key has been misused.
3. Your responsibilities when recording
You are responsible for how you use DispatchO in your business, including:
- Telling people they are being recorded. Inform your packers and anyone else who may appear on camera that packing is recorded and why, and meet any duty to obtain their consent under applicable law.
- Your customers' data. Only send us order and customer data you are allowed to share, and tell your customers, in your own privacy notice, that you record packing and may share the video with them.
- What you record. Point cameras at the packing area only. Do not record anything unrelated to packing, and do not upload unlawful content.
4. Acceptable use
You must not:
- use the Service for anything unlawful, fraudulent or harmful, or to create misleading evidence;
- try to break, probe or overload the Service, or get around its security, rate limits or plan limits;
- access another customer's data, or resell or share the Service outside your business without our written agreement;
- copy or reverse-engineer the Service, except where the law allows it.
We may suspend access that puts the Service, us or other customers at risk. Where we can, we will tell you first and give you a chance to fix the problem.
5. Free pilot
We may offer a free pilot, normally for 30 days. During a pilot, the Service is provided as it is, with no fees and no service commitments, and we may set limits on usage. When the pilot ends, you can move to a paid plan. If you don't, we will close the pilot account. Videos recorded during a pilot are kept until the end of their retention period and then deleted.
6. Plans, fees and payment
- Plans, prices, video allowances and retention periods are listed on our pricing section or in the order form you agree with us.
- Fees are in Indian Rupees and exclude GST, which we add to invoices at the applicable rate.
- Monthly plans are billed in advance each month. Yearly plans are billed in advance for the year.
- Videos recorded beyond your plan's monthly allowance are charged at your plan's per-video rate and billed with the next invoice.
- Invoices are due within 7 days unless your order form says otherwise. If payment is more than 15 days late, we may suspend the Service after giving you notice. Recording stops while suspended, but stored videos are not deleted early.
- We may change prices with at least 30 days' notice. New prices apply from your next billing period after the notice.
- Refunds are covered by our Refund and Cancellation Policy.
7. Your data
- You own your data. Orders, videos, evidence details and everything else you or your team put into DispatchO ("Customer Data") belong to you.
- How we use it. We process Customer Data only to provide, secure and support the Service for you, as described in our Data Processing Agreement and Privacy Policy. We do not sell it, and we do not use your videos to train AI models.
- Service data. We may use anonymous, aggregated information about how the Service is used (for example, numbers of videos recorded) to run and improve it. It will not identify you, your team or your customers.
8. Retention and deletion of videos
- Each video is kept for the retention period of your plan at the time it is recorded (for example 45, 90 or 180 days) and is then permanently deleted.
- To make videos tamper-evident, they are stored in write-once storage. Neither you nor we can edit or delete a video before its retention period ends. Choose a plan whose retention covers your return and claim windows, and download claim packs for open cases before videos expire.
- We will try to warn you before videos are deleted, but it is your responsibility to keep anything you need longer.
9. Sharing videos with your customers
When you share a video, DispatchO emails a link and a one-time code to the address you enter, and records views in the activity log. You are responsible for sharing videos only with the right person. Share links expire on the date you choose and never outlive the video.
10. Availability and support
We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and will try to schedule planned work outside Indian business hours. Support is by email at contact@dispatcho.in, Monday to Saturday, 10:00 to 18:00 IST, except public holidays.
11. Confidentiality
Each of us will keep the other's confidential information secret and use it only for the purposes of these Terms. This does not apply to information that is public, was already known, is received lawfully from someone else, or must be disclosed by law.
12. Intellectual property
We own DispatchO, including its software, design and documentation. We give you a non-exclusive, non-transferable right to use the Service for your business during your subscription. If you send us feedback, we may use it freely.
13. Evidence disclaimer
DispatchO helps you create and present packing evidence. We do not promise any particular outcome in a dispute. Marketplaces, couriers, payment providers and courts make their own decisions.
14. Warranties
Apart from what these Terms say expressly, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose.
15. Limitation of liability
To the extent the law allows:
- neither of us is liable for indirect or consequential losses, or for loss of profit, revenue, goodwill or data, even if warned they might happen;
- our total liability to you for all claims in any 12 months is limited to the fees you paid us for the Service in those 12 months.
Nothing in these Terms limits liability that cannot be limited by law, including for fraud.
16. Indemnity
You will protect us against claims by third parties, including your staff and customers, that arise from your recordings, the data you send us, or your breach of these Terms or of law.
17. Term and termination
- These Terms apply from the day you sign up until your account is closed.
- You can cancel at any time as described in the Refund and Cancellation Policy.
- Either of us may end the agreement straight away by written notice if the other seriously breaches these Terms and does not fix it within 15 days of being told.
- After your account is closed, recording and sharing stop. Stored videos stay locked until their retention ends and are then deleted. For 30 days after closure you can ask us for claim packs or exports of your data.
18. Changes to these Terms
We may update these Terms. We will tell you about important changes by email or in the app at least 30 days before they apply. If you keep using the Service after that, the new Terms apply.
19. Law and disputes
These Terms are governed by the laws of India. The courts at Bengaluru have exclusive jurisdiction. Before going to court, we will both try in good faith to settle any dispute by talking for at least 30 days.
20. General
These Terms, together with any order form, the Refund and Cancellation Policy, the Privacy Policy and the Data Processing Agreement, are the whole agreement between us. If any part is found unenforceable, the rest still applies. Neither of us is liable for delays caused by events beyond reasonable control. You may not transfer this agreement without our consent. We may transfer it as part of a merger or sale of our business.
21. Contact
DispatchO, Bengaluru, Karnataka, India. Email contact@dispatcho.in (Monday to Saturday, 10:00 to 18:00 IST, except public holidays).