Questions and answers

DispatchO records a video while each order is packed, seals it so no one can change it, and lets you share it with your customer in one private link when a claim comes in. It is built for sellers who lose money to "the box was empty", "wrong item" and "missing part" claims.

Sellers of high-value products and the teams who pack for them: jewellery and luxury, electronics and mobiles, D2C brands, B2B distributors and exporters, and 3PLs.

A camera, a browser and an internet connection. The camera can be a phone on a stand, a laptop webcam, or a USB camera fixed over the packing desk. A barcode scanner helps but is optional.

No. DispatchO runs in the browser. Use a recent version of Chrome, Edge or Safari on a phone, laptop or desktop PC.

Once your orders are connected, packers can start recording straight away. During the free pilot we help your tech team connect your order system.

Scan the order barcode (or type the order number), press Record, pack while ticking off each item on screen, scan serial numbers, note the seal number and weight, then press Stop. Everything after Stop happens on its own.

The camera view with the order number, the date and time in IST, the packer's name and the packing station burned into every frame. The item checklist, serial numbers, seal number and weight are saved with the video.

Yes. A USB barcode scanner types into the page like a keyboard, so you can scan the order barcode to start and scan serial numbers straight into the right field while recording.

DispatchO checks the latest order status when the packer scans it. Cancelled and on-hold orders are stopped at the desk so they are not packed by mistake.

Yes. If an order already has a video, the packer is warned and has to give a reason before recording again. Every video is kept.

The video is recorded on the device and uploaded after the packer presses Stop, in small parts that retry automatically. Keep the page open until it says the video is uploaded.

Yes. Validators can upload a video recorded elsewhere and attach it to the order. It is kept and shared the same way, but marked Unverified, because DispatchO did not see it being recorded.

From your own order system. Either DispatchO calls one endpoint on your system when an order is scanned, or your system pushes orders to our API. Each scan fetches the latest copy, so edits and cancellations are caught before packing.

If DispatchO has seen the order before, the packer can carry on with the saved copy, and the video notes that the order could not be refreshed. If the order has never been seen, packing is blocked until your system is back.

Yes. Your tech team can push orders to our API instead. During the pilot we help set up whichever is easier.

Not yet. Today you connect through our API. Tell us which platform you use; it helps us decide which ones to build first.

Yes. DispatchO sends signed webhooks when packing starts, when a video is ready, approved or flagged, when a customer watches it, and before it expires. There is also a REST API to fetch videos, create share links and download claim packs.

You find the order in DispatchO and share it. We email your customer a private link, or you can copy the link and send it on WhatsApp.

No. They open the link, type the code we email them, and watch.

They can watch but not download it. A forwarded link is no use to anyone else, because the code goes to the customer's email address.

You choose 7, 15 or 30 days when you share, and your admin sets the default. A link never outlives the video itself, and you can cancel a link at any time.

Yes. Every view is written to the video's activity log, and your system can get a webhook.

Yes. The page your customer sees carries your company name, logo and colour, with a small "Secured by DispatchO" note.

Yes, in the same way. Each client gets their own link and code by email.

A PDF you can send to a courier, marketplace or payment provider. It has the order details, the item checklist, serial numbers, seal number, weight, who packed and approved it, when recording started and ended, whether the video is Verified, its fingerprint, and a QR code to the video.

Each video gets a SHA-256 fingerprint as soon as it is uploaded, and is kept in write-once storage. The customer page and the claim pack both show whether the video still matches its fingerprint.

No. Videos are locked in storage until the retention period ends. After that they are deleted for good.

45, 90 or 180 days, depending on your plan. Pick one that covers your return and claim window. We warn you three days before a video is deleted, so you can download the claim pack if a case is still open.

Only people you add, and only what their role allows. Packers record, validators review and approve, and managers search, share and download claim packs. Customers only ever see the order you shared with them.

No tool can promise that; the marketplace, courier or bank makes the final call. What DispatchO gives you is clear, time-stamped evidence that was sealed before the parcel left, which is far stronger than your word alone.

Yes. A free 30-day pilot on your own orders, with help connecting your order system. No card needed.

Plans are based on how long videos are kept and how many you record each month. Every plan includes every feature, including the API and webhooks.

Prices are in INR, plus 18% GST.

Nothing stops. Packers keep recording, and extra videos are added to that month's bill at your plan's per-video rate. If you often go over, a bigger plan usually works out cheaper.

Yes. Pay for a year upfront and you get 2 months free, so you pay for 10 months instead of 12.

Yes. If you pack more than our largest plan, or you are a 3PL packing for many brands, we will put together a custom plan.